Wednesday, March 9, 2011

Name/boarding pass stringency


This is a tougher one.  I recently got married, and we haven't gone through the official name change (yet) for my wife. Having said that, there were a few occasions where her boarding pass had my last name, or my boarding pass had some spelling errors.  With a little bit of conversation, these were never a problem to reason out with the attending officer when checked (see #3).
Pros: Airline staff were reasonable and never caused a problem to allow us to board.
Cons: In the highly unlikely event that two people have slightly differing names, this could be cause for a harmful event.
My take: Last November, I purchased two flights tickets for friends of mine to fly from Boston to DC.  I accidentally put the same last name on both tickets (even though they were not related).  We didn't realize this until the day of the flight, and my friend frantically called me saying that they won't let him board because the name did not match.  After several frustrating phone calls, I had to repurchase a brand new ticket for him in his name.  Even though the "name" is effectively "arbitrary" (one can type whomever or whatever name you want upon purchasing), there is zero tolerance for changing that name post-purchase. This policy needs to change.






By
Neha Jain



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