Wednesday, March 30, 2011

. The pigsty that is civil aviation in India (Part II)





The next time you take a flight, demand photocopies of licences, insurances, minimum equipment list and airworthiness documents to satisfy yourself that it’s safe to fly. Else, just walk off the aircraft. It’s the only weapon air travelers have to make a reasoned argument about deficiencies in airlines. And we have a responsibility to try and clean this mess

It is not amazing anymore what a weekend with some cricket can do to divert attention from real issues in India. Be it corruption scams, energy crisis, water shortage, or the latest on pilots with fake licences generated through methods used by much-maligned auto-rickshaw drivers. Actually, at least the
auto-rickshaw drivers are often honest about things, and now and then seem to also be part of attempts to improve or fix the system-as many of us would have observed by the slogans and couplets painted on their vehicles.

Have we ever seen any such attempts on airplanes? No way. Fancy in-flight magazines aside, nothing. The idea is-don't make noise. Mainstream media will not make a noise-airlines are among their largest advertisers, and besides, all those free seats and upgrades mean a lot too. Airline employee unions will not make noise-too many of their friends and family members want to be pilots, I guess,by any means possible. Airlines themselves will not make a noise-the idea is to simply remain technically "airworthy" and the insurance companies will look after the rest, and as for reputation, a new colour scheme as well as "re-branding" is good for everybody if an incident should occur.

And aircraft manufacturers, will they make a noise about their planes being flown by auto-rickshaw driver incarnates? No way! They have to-right you are-sell more planes. As simple as that. That the airline manufacturers, Boeing and Airbus, have been concerned about the issue of fake and even sub-standard pilots in and around India, has been open knowledge for some time now.

So now, time for airlines, manufacturers and their employees to go in for "noise abatement procedures", a process which we know airlines are good at. Meanwhile, a few junior to mid-level officials of the Directorate General of Civil Aviation (DGCA) will apparently carry the can; some more sacrifices shall be made to the Gods of Lucre, and life will go on. The International Civil Aviation Organisation (ICAO) will be prevailed upon not to place India on their blacklist (again), as India packs a punch there, and the "flying schools" will re-invent themselves.

And the head of the DGCA has the nerve to call this an "aberration". That's really, really, rich. Noisily rich.

The "noise" in Delhi this weekend has been all about the Mohali cricket match. And the attention has all been towards a summit on "luxury", which for those who go deeper into these things, is a desperate attempt by the purveyors of expensive beads and baubles to try and desperately recover from the sudden drop in sales in Japan and China-one due to the tsunami and the other due to a change in spending patterns. Cricket is cricket, in India, so that's something else. But on "luxury", an 80% discount at the Hugo Boss showroom close to where I live says it all-luxury is aspirational in India, but we want it at 80% discount.

On the other hand, the "non-noise" silence and ostrich-head-in-the-sand approach being taken by pilots as well as airlines in India, is not only deafening, it is positively criminal. Commercial pilots and their multiple associations and unions, who have in the past not hesitated from going in for labour action for minor and silly reasons and manipulated the media brilliantly, have simply not even bothered to comment or come before the media so far. Barring a few sad looking young pilots, bleating plaintively as they are escorted away to spend quality time with pickpockets and whores, complaining that they spent so much money and now deserve sympathy-nothing.

As for the airlines, it seems as if they are treating this issue as nothing more than a bad smell which may soon pass away like a whiff of smoke, so that they can go back to their business. Barring the suspension or sacking of a few pilots, the rest has been one rapid cover-up operation-business as usual, and resolve as quickly the minor issues of passengers suddenly looking into the cockpit to see what the pilot really looks like. After all, they know the truth. It is not just the young recently employed pilots who were working on fake licences. Look around, check out some of the older and senior pilots, do a double-check on the engineers and figure out. Better to close ranks and not make waves-or clear air turbulence, in this case.

Not that there aren't good and qualified people in the aviation industry in India. Sure there are. But the truth be simply told, they were and are aware of what is going on, and have all been in some way or
the other, compromised. The rot is so deep that anybody who speaks or breathes against it internally is going to suffer.

However, in all this, the one major stakeholder who has been royally ignored is the air passenger. Yes, there is some sort of an Air Passengers Association of India (APAI), of which I am a member, which seems to be more interested only in an MLM kind of scheme to bring more members into the fold. So what can we, as passengers, with our lives in the hands of these fake and substandard pilots and their employers, do? Especially on domestic flights, where we have no options?

Here's a short primer, and if you are going on a domestic flight in the near future, you are well advised to read it as well as try to practise it. This is going to be the only way to force airlines and their unions to come out and take a reasoned, as well as pro-consumer stand on an issue that cannot be just brushed under the carpet again, with repeated interviews and quotes from the same old tired faces at the DGCA and in the Ministry of Civil Aviation (MoCA).


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Air India Logged on to SITA Passenger Service System



Mumbai, March 29 (IANS) Announcing the double migration of Air India and Indian Airlines to SITA's Horizon passenger services system (PSS), Air India said it will now operate as a single unified carrier paving the way for the entry into the Star Alliance in mid-2011.

Anticipating improvement in its revenue channel due to the PSS, Arvind Jadhav, chairman and managing director of Air India, said: "We are expecting a 15 percent improvement in the bottom-line revenue channels as the new system will allow us better management."

The passenger service system allows an airline to sell its seats. It contains information on schedules and fares. The PSS also has a database of reservations and issued tickets.

Jadhav said the airline targets its 30 percent sales to be online in two years.

"We have a vision to make Air India the best airline in Indian aviation and India's ambassador to the world. Our strategic partnership with SITA, which provides services to the air transport industry not only in India but all over the world, is important in helping us achieve this," he told reporters here.

SITA, the leading specialists in air transport communications and IT solutions, completed the migration of the two separate airlines' (Air India and erstwhile Indian Airlines) IT platforms in a record 293 days.

"This included the successful transfer of more than half a million passenger name records (PNRs) with 99.9 percent accuracy," Jadhav said.

SITA's PSS is now established in AI with over a month of daily use and has been integrated into routine operation.

Through the new platform, the airline is presenting its passengers with a more efficient and functionally rich online booking engine, as well as kiosk check-in and web check-in.

Following the initial PSS implementation, SITA is working with Air India to incorporate additional capabilities and further customise its service delivery.

The airline is also planning to implement the new system and integrate it with the cargo delivery by the next year.

SITA has earlier completed such a migration for the Malasiya Airlines, besides a few others.

"The complex double migration to the SITA Horizon platform is a huge achievement and I am delighted with our swift delivery," said Francesco Violante, chief executive officer of SITA.


3. Pvt planes make beeline for Chandigarh
Plane-pooling is clearly infradig for India's top industrialists and politicians. Agriculture minister Sharad Pawar is among the rarity who'll fly into Chandigarh to watch the India-Pakistan semi-final on Wednesday with liquor baron Vijay Mallya. Civil aviation authorities alone have got 30 requests from top honchos to fly into Chandigarh.

So, as Mukesh and Nita Ambani fly into the city, younger brother Anil's wife and kids will come in their own plane. Former aviation minister Praful Patel will come in a Falcon but the plane — like all private jets of others — will have to drop the VVIPs. They will then fly off to Amritsar, Delhi or even distant Dehradun and return at night to fly biggies like Jyotiraditya Scindia and senior Board of Cricket Control in India officials again!

Their planes will be parked as Chandigarh's spacious defence area (used by IAF as its transport base) will park the entourage of Indian and Pakistan prime ministers and the Gandhi family. Authorities expect at least two planes in the Pakistan PM's entourage as an advance party always arrives earlier for foreign heads of state. Also no aircraft
movement will be allowed for about half-an-hour before the VVIP movement of the two PMs happen.

4. InterGlobe General Aviation announces its new entity
Branded as “THE ESTD”, the company has expanded its portfolio from a Business Aviation provider to a new one-stop shop for luxury lifestyle solutions.
InterGlobe General Aviation Private Limited, a subsidiary of InterGlobe Enterprises, has undergone a change in its brand identity and has re-launched to become InterGlobe Established Products Private Limited.

Branded as “THE ESTD”, the company has expanded its portfolio from a Business Aviation provider to a new one-stop shop for luxury lifestyle solutions. THE ESTD will offer an exclusive selection of the world’s most sought after “luxury products”.

From executive jets to super cars, luxurious yachts to high end motorcycles and much more, THE ESTD will aim to provide with a unique experience in their search for the most lavish, exciting and fun  products, coupled with customized and expert solutions to cater to the emerging luxury market. THE ESTD will represent over 20 manufacturers in the region.

Speaking at the launch event in New Delhi, which unveiled the products, Mr. Nigel Harwood, President and CEO, THE ESTD said “We are delighted to announce our new identity and look forward to redefining the luxury landscape here in India and surrounding SAARC and UAE countries. With such iconic global brands, THE ESTD will deliver its customers with the ultimate luxury experience, be it for land, air or water. It’s a company for the Established, by the Established.”

Harwood further added, “The luxury market in India is estimated to grow annually by 25% and with the emergence of young HNI’s who seek thrill and adventure never seen in India before, it creates an interesting and exciting market opportunity”.

THE ESTD today unveiled a large number of products from its new portfolio including the Koenigsegg and Gumpert cars, Vyrus and Hollisters motorcycles, ISA and Arcadia yachts, for which it will have the exclusive representation within the region, as well as other automotive, aqua and boating products covering 11 countries from across the world.

“We would like to be a part of the evolution and progress, bringing to the Indian audience the most exciting supercar in the world, powered with cutting edge technology and innovation, with clear focus on quality and safety. We are very happy to partner with THE ESTD and believe our association will help establish and build Koenigsegg’s presence in the country.” Said Mr. Christian von Koenigsegg, Founder and CEO, Koenigsegg

Mr Roland Gumpert, Managing Director, Gumpert Cars said “Gumpert is an extremely high end car that is synonymous with speed and thrill. Our unique proposition is all our products are seamless synthesis of road and track car, a rare combination that’s a dream come true for every car enthusiast. We are positive that The ESTD network will aid this wonderful automotive garner an encouraging response from SAARC.”

On the occasion, Mr. Volker Sichler of Hollisters Motorcycles, “India is now on a growth path and is expected to become one of the largest luxury markets in the world. An increasingly affluent customer base, quest for one of a kind lifestyle experiences and acquisitions all bode well for the luxury industry here. Hollisters, with the help of THE ESTD, aims to bring the best in biking, offering an exciting, thrilling experience that has never been seen before.”

Ascanio Rodorigo of Vyrus said, “We are very excited to come to India and be a part of the vibrant and changing luxury environment. With THE ESTD we will reach out to the Indian prospective customers and offer them the world’s most powerful production motorcycle with a portfolio of both track and street. And we are sure we will meet with a lot of success!”

Maurizio Baldoni from Arcadia Yachts said, “It is a great thrill to be a part of the exciting Indian market. With the support of THE ESTD and our portfolio of the most innovative range of luxurious yet simple, functional yachts, we are optimistic of recieving the same appreciation that we have recieved the world over.”

Mr Sandro Spaziani from International Shipyards Ancona (ISA) said, “ISA is known across the globe for building innovative pleasure yachts that boast high technology and the most sophisticated designs. For over a decade we have been building products that have been greatly appreciated and now, we extend our offerings to the Indian customers. With THE ESTD, we look forward to building a great relationship and presence in the region.”



By

NEHA JAIN


      

   

     



            
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Tuesday, March 29, 2011

Pilot arrested for allegedly assaulting CISF jawan on duty at airport







Mumbai:  Amid the hectic activity at the airport, a Jet Airways pilot, Zahir Abbas Killegar, and his brother Tauseef, were booked by the Sahar police for allegedly attacking a CISF guard on duty, after he pulled them up for parking near a crowded terminal.

Around 12.15 am, on Wednesday night, both brothers were heading towards departure terminal A to catch their flight to Canada for a personal trip, when they had a skirmish with the jawan.

"Both the pilot and his brother got in a scuffle with the CISF jawan, after he asked them not to park their vehicle near the terminal," said Dilip Patil, senior inspector at Sahar police station.


"The terminal was overcrowded with vehicles. This irritated the jawan on duty and he asked people to move their vehicles. The brothers, who had already stopped the vehicle in front of the terminal's gate, refused to comply, saying that he should ask others to move first.

"Killegar told him that he is a pilot and knows the laws at the airport. This infuriated the jawan who picked up a brawl with them. Soon other jawans gathered and called the police," said an airport staff.

"There was no major fight between the two parties. It was a war of words where neither the parties were ready to give up," added the staffer.

Senior Commandant, CISF, Jitender Negi, he said, "All the details have been provided to Sahar police station. You should ask them."

The brothers, who reside in Agripada, were booked under Sections 353 (assault or criminal force to deter public servant), 332 (voluntarily causing hurt to deter public servant from his duty) and 34 (acts done by several persons in furtherance of common intention) of the IPC. They were later granted bail by an Andheri court on a bond of Rs. 15,000 each.




1. Jet Air’s on-time performance soars to 89% in Feb

Jet Airways, Jetlite and GoAir were the only three domestic airlines that reported a month-on-month increase in seat factor (number of seats occupied against number of seats available) this February.

All other domestic airlines saw a marginal decline with overall domestic seat factor also declining owing to end of peak travel season.

As per data released by the Directorate General of Civil Aviation (DGCA), Jet’s seat factor was up to 76.5% (73.9%), JetLite’s to 80.2% (74.6%) and GoAir’s to 87.1% (83.3%) during the month.

The biggest decline, almost by 3 percentage points, was seen in Kingfisher’s seat factor at 83.6% (86.5%), followed by Air India at 68% (69.3%), SpiceJet at 81% (82.6%) and IndiGo at 87.6% (88.6%).

In terms of market share though, Kingfisher continued to rule the domestic skies, despite IndiGo snapping at its heels. While Vijay Mallya’s Kingfisher network carried almost one in five domestic passengers, with 19% market share in February, low fare IndiGo was not far behind at 18.7%. Jet Airways was also close behind IndiGo with 18% share of the market and Air India (domestic) was at the fourth place with 15.8% share. SpiceJet was a distant fifth at 13.8%, followed by Jetlite at 8.1% and then Go Air at 6.6%.

In a statement on Wednesday, though, Jet claimed market leadership when taken together with low fare subsidiary JetLite. “Jet Airways, together with JetLite, successfully retained its leadership position in the Indian Aviation sector with a dominant market share of 26.1%....Jet Airways carried 3.81 lakh international revenue paying passengers in the month of February 2011 with an overall seat factor of 81.1%. The airline also carried 8.24 lakh domestic revenue paying passengers with a seat factor of 76.5%,” the statement said.

But Jet’s passenger complaint record wasn’t so rosy, with the airline facing maximum complaints per 10,000 passengers at 4.1.

Though the number in itself is quite small, it compares poorly with Air India Domestic’s 1.1, which was surprisingly the topper in this category. Kingfisher saw 1.7 complaints, JetLite 2.1, GoAir 2.2, SpiceJet 2.8 and IndiGo 3.1.

In the on-time performance (OTP) area, Jet again topped with 9 out of 10 flights taking off on time. Jet’s OTP was the highest at 89.2%, followed by 88.7% for Kingfisher and 86.8% for IndiGo. The worst was SpiceJet, with almost one in four flights not operating on time and an OTP of just 73.9%. Air India domestic also had a similar record with 25% flights getting delayed and OTP of just 75.8%. One in five JetLite flights also could not fly on time at 80.6% OTP. GoAir’s OTP was bettter at 83.2%.






By

NEHA JAIN


      

   

     



            
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. Avoid Jet Airways: Sandeep Wagle



What is the call on Jet Airways?

Nothing really happening, the intermediary trend is bearish. However Rs 398 or around that seems to have made a bottom, is a very strong support area. So till that is broken, I will not have a bearish view also but there is nothing that suggests buying but in case Rs 398 is taken out then we can move down to possibly Rs 360 or Rs 340, somewhere in between that.






By

NEHA JAIN

      

   

     


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Monday, March 28, 2011

Jet leaves passengers in lurch


Swati Khandelwal Jain, CNBC-TV18


PATNA: Over 50 passengers booked on Jet Airways' Delhi-Patna-Delhi afternoon flight 9W-2287 and evening flight 9W 727 had a tough time as the airline refused to allow them to board the aircraft due to sudden unfavourable weather conditions due to extensive heat on Sunday. 


Both the flights had about 150 passengers booked on it. Sources said the airline refused to let the passengers board the aircraft because air had more than normal level of heat. "In such a condition, it is not advisable to carry heavy load," a source told TOI. 


However, these passengers were accommodated on Air India, Go Air, IndiGo and Kingfisher's Patna-Delhi flights, sources said.





By
Neha Jain



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Will SC allow private airlines to handle ground services

While the Delhi HC upheld the CCS decision of restricting private airlines to perform ground handling operations, airlines knocked the doors of the Supreme Court. CNBC-TV18 learns that the airlines are in a big dilemma as the SC hearing is on the April 4, 2011, while the policy is getting implemented on April 1, 2011. CNBC-TV18’s Swati Khandelwal Jain reports.
Here is a verbatim transcript of Swati Khandelwal Jain’s comments on CNBC-TV18. Also watch the accompanying video.
We understand from sources that the new ground handling policy will come into effect from the April 1 this year. Remember, the ground handling policy was first formulated in 2007. But it could never get implemented because the private airlines including Jet Airways, JetLite, Kingfisher, Indigo, GoAir had opposed it because they restrict them from doing their own ground handling operations.
Now, the airlines say that this will mean that their ground handling cost will almost double, if they outsource this to one of the three operators that the policy permits. It also says that they may have to pass on the cost to the consumers, which means that the ticket prices could go up going forward.
We also understand that the airlines have about 15,000 or more direct and indirect employees which to the ground handling for them. So, it means that almost 15,000 or more jobs will be at stake.
Not just this, they have already invested over Rs 322 crore put together on ground handling infrastructure, so that’s going to be the big blow for the airline companies. Of course, we will have to wait and watch what really happens in the Supreme Court where the airlines have gone ahead and appealed to the Supreme Court against the judgment that came in from the Delhi High Court. But till then it’s going to be a big dilemma for the airline companies. We could see the ticket prices going up going forward.



By
Neha Jain



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